

If this does not solve the issue, you might want to consider a full factory reset, but remember to backup all of your important files first before proceeding. Download Windows 10/11 installation files on a DVD or USB drive. * Hovering over the bottom right hand corner of the screen to open the Charms menu. Select Restart Anyway if Windows 10 nags about other users. You can choose to factory reset Surface Pro with or without keeping all your files and apps. You can simply skip all the steps below and start resetting your device from scratch to factory mode. Related Articles: Surface Laptop Password Reset on Microsoft Windows 8.

In the search box on the taskbar, enter recovery drive, and then select Create a recovery drive or Recovery Drive from the results.
